NuxGame, a seasoned betting and casino software provider, has strengthened its platform by incorporating enhanced B2C support through customer experience specialist Workanova.
Workanova delivers top-tier customer support solutions tailored for the iGaming industry, offering comprehensive multilingual services that include live chat, email, ticket and product support, player retention, inbound and outbound calls, and complaint resolution.
This collaboration aims to create a seamless customer experience for NuxGame’s extensive network of operator partners, facilitating swift responses to player inquiries and requests.
The addition of Workanova’s services follows significant upgrades to NuxGame’s payment functionality, providing a wide range of scalable solutions to meet diverse market needs.
This integration marks a key advancement in enhancing customer experience as NuxGame continues to upgrade its platform and improve its service offerings.
Bar Konson, Head of Sales and Business Development at NuxGame, said: “Workanova is a top supplier of customer care solutions that meet the requirements of any operator while producing the best outcomes. Through this collaboration, operators using the NuxGame platform can better engage, retain, and increase their customer base. Together, we’re not just raising the bar – we’re setting a new standard for excellence in iGaming customer support.”
Milica Jovanovic, CEO of Workanova, said: “At Workanova, we take pride in our ability to not only meet but exceed the KPIs set by the iGaming industry. Together, we will continue to improve customer interaction and increase user satisfaction of our casino brand partners. NuxGame’s technology has enabled our frontline agents to communicate effortlessly, delivering a customer experience that sets us apart from the competition.”
