The Omnichannel Journey: Road to Success via Your CRM

As regulations around the world continue to evolve and exciting new markets open up to the world of online, the opportunities for growth are abundant. However, many operators still face the challenge of understanding how to cross-sell and sustainably extract maximum value from their land-based and online player communities.

This in-depth panel session will look at the power of CRM and Gamification, exploring how they can be used as powerful tools to provide a ‘best in market’ omnichannel experience for your customers.

What our community are saying

The iGF Roundtable is an amazing platform that I was honoured to be part of. Through their roundtable sessions, iGF have been able to provide the audience with candid market insights and truly engaging content, allowing industry leaders like me the opportunity to give an accurate representation of some of the key growth markets around the globe, especially east Africa!

Jimmy Keneth Masoe, Operations Manager, Betway Tanzania

iGF are partners to the industry and their roundtables are just another extension of this. Through their roundtable discussions, they are equipping operators with the vital knowledge and tools needed to navigate the future and ensure success in exciting new markets, such as Brazil.

Thomas Carvalhaes, Managing Director, Vai De Bob

iGamingFuture are shining a light on responsible gambling and compliance through their engaging content, helping to change the narrative and encourage sustainable growth. These are all high priority issues for me, which is why it was so important to align with them and join one of their roundtable panels.

Matthew Curtis, Head of Responsible Gambling, L&L Europe