The UK Gambling Commission has announced a series of changes aimed at improving consumer control over deposit limits and enhancing the transparency of customer funds protection by operators. These new regulations, part of the Commission’s Licence Conditions and Codes of Practice (LCCP), are designed to empower consumers and boost operator accountability.
One of the significant changes is the introduction of tools that allow customers to set and manage their deposit limits more effectively. By 31 October 2025, all gambling businesses will be required to prompt customers to set a financial limit before making their first deposit, and customers will be able to adjust their limits at any point thereafter. Additionally, operators must remind consumers to review their account and transaction details every six months to encourage periodic adjustments to their financial limits.
The Commission also highlighted the need for greater transparency regarding the protection of customer funds. From 31 October 2025, operators must clearly communicate the level of protection offered for customer funds in the event of insolvency, with specific terms such as ‘not protected,’ ‘medium protection,’ or ‘high protection.’ For operators whose funds are not protected, they will be required to remind consumers of this fact every six months.
In a further development, the Commission has outlined changes in relation to the government’s forthcoming statutory levy, which is set to replace the current annual financial contributions made by operators to research, prevention, and treatment organizations. This statutory levy, expected to come into effect on 6 April 2025, will be fully implemented once the parliamentary process is concluded.
These regulatory updates are in line with the Gambling Commission’s ongoing efforts to strengthen consumer protection, increase transparency, and ensure operators adhere to high standards of responsibility and fairness in the iGaming industry.
Tim Miller, Commission Executive Director for research and policy, said: “These changes illustrate our commitment to ensuring gambling is fair and open by improving consumer empowerment and choice.
“These changes will help consumers decide on deposit limits, enable them to keep track of their spending and ensure they are fully aware of what happens to their funds should an operator become insolvent.
“We will now continue our work to deliver our remaining White Paper commitments, including our programme of evaluation.”
