In today’s hyper-competitive iGaming landscape, customer retention isn’t just about better bonuses or shinier game lobbies — it’s about understanding every step your players take and how to optimise it for maximum impact.
Join us for an exclusive iGamingFuture Virtual RoundTable where our panel of top industry operators break down how customer journey mapping is reshaping the future of CRM, player engagement, and profit potential.
Whether you’re involved in shaping product, technology, or growth strategy, this session will arm you with actionable strategies to drive real growth — from the first touch to long-term loyalty.
Register now and future-proof your business!
By watching this essential roundtable, you will discover:
- How to map the full player journey — and why it matters
- The top segmentation tools delivering real results
- What lobby optimisation looks like in 2025
- Real-world case studies: What’s working right now
- Behavioural trends that could impact your bottom line next quarter
What our community are saying
The iGF Roundtable is an amazing platform that I was honoured to be part of. Through their roundtable sessions, iGF have been able to provide the audience with candid market insights and truly engaging content, allowing industry leaders like me the opportunity to give an accurate representation of some of the key growth markets around the globe, especially east Africa!
Jimmy Keneth Masoe, Operations Manager, Betway Tanzania
iGF are partners to the industry and their roundtables are just another extension of this. Through their roundtable discussions, they are equipping operators with the vital knowledge and tools needed to navigate the future and ensure success in exciting new markets, such as Brazil.
Thomas Carvalhaes, iGaming Expert
iGamingFuture are shining a light on responsible gambling and compliance through their engaging content, helping to change the narrative and encourage sustainable growth. These are all high priority issues for me, which is why it was so important to align with them and join one of their roundtable panels.
Matthew Curtis, Head of Responsible Gambling, L&L Europe
