Winning Hearts, Not Just Bets: The Future of CRM and Player Engagement
Acquisition alone is no longer enough. Retention, loyalty, and meaningful engagement have become the true battlegrounds for sustainable growth and player engagement….
retention
iGX Summit 2025 Exclusive Preview: Maximising Your Global Impact With Retention Specialist Retief Uys – Sportingbet
With over a decade of experience in customer analytics, data-driven strategy and retention, Retief Uys has become a leading voice in the…
Retention, AI, Uniqflow, EveryMatrix’s (The) Future of iGaming
Churn-and-burn, bonus abuse and soaring acquisition costs mean iGaming operators–especially those in mature markets–are under increasing pressure to rethink their operational strategies,…
Predicting and Preventing Churn – GR8 Tech’s Future of Sportsbook Retention
In an increasingly competitive marketplace, operator success relies on attracting and retaining players for the long term. But many operators struggle to…
Maximising Casino Growth: Acquisition vs Retention – Who Wins?
The online casino industry is thriving, fueled by the digital revolution and an accelerated shift toward online gaming. With so many opportunities…
Balancing Fun and Safety, Svenska Spel Hits A Top Note With iGamers
For many years Svenska Spel was Sweden’s only gambling company. As a state-owned enterprise, it held a monopoly on the market from its formation in 1997 until 2019, when the latest Gambling Act was enacted, re-regulating and creating the competitive landscape as we know it today, writes Lauren Harrison….
The Future of Player Retention: How To Scale Up Your Customer Value
As the iGaming sector continues to flourish, competition online is at an all-time high. Due to this, many operators are now being…
The Future of Sportsbook Retention
The continued rise of online sportsbook across the globe brings with it a raft of exciting growth opportunities. As market competition intensifies…
Convenience, Choice and Speed: How Payments Have a Big Impact on Player Retention in the US
We spoke with Zak Cutler, President of Global Gaming at Paysafe, to hear his perspective on how payments can influence player retention….
The Omnichannel Journey: Road to Success via Your CRM
This in-depth panel session will look at the power of CRM and Gamification, exploring how they can be used as powerful tools to provide a ‘best in market’ Omni-channel experience for your customers….