The Future of Player Retention: How To Scale Up Your Customer Value

As the iGaming sector continues to flourish, competition online is at an all-time high. Due to this, many operators are now being forced to pay increasingly expensive player acquisition costs.

The industry now faces the reality of lower margins and smaller returns on their investment. As a result, operators must deal with the ongoing challenge of sustainably scaling up the value of their player base whilst remaining competitive. This has driven an increased focus on more loyalty-based strategies driven by new technology emerging on the market.

During this iGF Virtual RoundTable Session, our panel of industry-leading future thinkers come together to discuss the future of player retention. Looking at the best ways to encourage continued player engagement through leveraging AI-enhanced technology and CRM tools.

What our community are saying

The iGF Roundtable is an amazing platform that I was honoured to be part of. Through their roundtable sessions, iGF have been able to provide the audience with candid market insights and truly engaging content, allowing industry leaders like me the opportunity to give an accurate representation of some of the key growth markets around the globe, especially east Africa!

Jimmy Keneth Masoe, Operations Manager, Betway Tanzania

iGF are partners to the industry and their roundtables are just another extension of this. Through their roundtable discussions, they are equipping operators with the vital knowledge and tools needed to navigate the future and ensure success in exciting new markets, such as Brazil.

Thomas Carvalhaes, Senior Sales Manager, GR8 Tech

iGamingFuture are shining a light on responsible gambling and compliance through their engaging content, helping to change the narrative and encourage sustainable growth. These are all high priority issues for me, which is why it was so important to align with them and join one of their roundtable panels.

Matthew Curtis, Head of Responsible Gambling, L&L Europe