Harmonising The Customer Experience: Event Highlights

Last week, as the global gaming community gathered in London for the annual ICE marathon, iGamingFuture provided a compliance-led warm-up with the second instalment of our iGF Breakfast Club.

The Breakfast Club is an intimate networking and learning hub for forward-thinking iGaming leaders. It provides a valuable opportunity for like-minded peers, with a similar passion for harmonising the customer journey, to exchange ideas and, most importantly, receive rare insight from an out-of-industry perspective — with the added bonus of a delicious breakfast spread and brilliant 360-degree views of The City, financial heart of London.

The event was chaired by Ian Ince, Chief Compliance Officer for Playtech.

There was also a welcoming opening address by our event partners LexisNexis and their Head of Gaming, Adam Doyle.

Kathy Griffin, former Compliance Director for banking market disruptors Monzo, gave the keynote briefing.

During her session, Kathy explored the striking parallels and comparisons between the finance and iGaming industries’ Compliance Challenges, explaining and suggesting the pathways, strategies and synergies from which we can all learn–and benefit from–by employing an outside-industry perspective.

The morning of networking and progressive thought-leadership was capped off with an exotic coffee-tasting session. A perfect way to top a memorable morning event.

Meantime, we at the iGF team look forward to welcoming you to the next Breakfast Club, coming soon.

Stay fresh. Stay tuned!

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Kathy Griffin (Formerly Director of Compliance at Monzo Bank)

Chief Risk Officer

Target Group

Ian Ince

Chief Compliance Officer and Event Chair


Event Sponsors

Media Partners