Harmonising The Customer Experience: Keynote Speeches – Kathy Griffin, Ian Ince & Adam Doyle
Last week at the iGF Breakfast Club it was an absolute honour to be joined by some of the foremost thought-leaders in our industry for a morning of networking and ideas exchange over a delicious breakfast buffet.
We had the privilege of being joined by gaming industry legend Ian Ince, CCO for Playtech (iGF Breakfast Club Chair), Adam Doyle, Head of Gaming for LexisNexis (Event Partner) and our keynote speaker, financial compliance guru Kathy Griffin, ex-Compliance Director for banking market disruptors, Monzo Bank.
During her fascinating talk Kathy drew on her wealth of experience as a compliance leader in the world of consumer finance, to impart key learnings that she believes the iGaming community can also profit from.
Kathy’s out-of-industry knowledge and insight provided a refreshing perspective for our audience, and attendees agreed, helping them to look at the compliance and player protection challenges we all face — in a way that has rarely been highlighted before in our sector.
Key takeaways from Kathy’s keynote speech include:
- Tips for Frictionless Onboarding
- Best ways to improve Regulator Relations
- Removing Data Silos
- Overcoming Legacy System issues
- Best ways to Leverage New Tech
