The Future of VIP: Players, Payments and Operations

Understand how to win the VIPs your competitors are losing

1st June 2026
Written by Curtis Roach

VIP players still drive a significant share of operator revenue, but the way that revenue is generated and sustained is changing fast. The traditional model built over the last decade is being tested by rising player expectations, tighter regulation, evolving payment preferences, and a competitive landscape where loyalty is harder to hold than ever.

For casino leaders, this means rethinking how high-value players are identified and managed. It means navigating new technologies, including crypto, without losing operational control. And it means doing all of it in a market where the potential value of VIP players is higher than ever, commercially and reputationally.

In this iGamingFuture Virtual RoundTable, senior industry leaders will examine how the VIP function is evolving, what’s working, and what the next generation of VIP programmes will look like. Expect a practical and candid conversation on retention, engagement, payments, and the operational realities behind a sustainable VIP operation.

Register now to hear how senior iGaming leaders are navigating the fast-evolving VIP landscape for the next era of high-value player strategy.

By watching this essential roundtable, you will discover:

How operators are identifying and segmenting high-value players in today’s iGaming market
Best practices for delivering personalised VIP experiences at scale
The evolving role of CRM, automation and technology within VIP operations
How leading operators are balancing retention, compliance and responsible gambling requirements
The challenges and opportunities surrounding source-of-funds processes and payment friction
Crypto’s growing role within the VIP ecosystem and how operators are responding
Strategies for retaining VIP players in an increasingly competitive and regulated environment
What the future of VIP management could look like over the next five years

What our community are saying

The iGF Roundtable is an amazing platform that I was honoured to be part of. Through their roundtable sessions, iGF have been able to provide the audience with candid market insights and truly engaging content, allowing industry leaders like me the opportunity to give an accurate representation of some of the key growth markets around the globe, especially east Africa!

Jimmy Keneth Masoe, Operations Manager, Betway Tanzania

iGF are partners to the industry and their roundtables are just another extension of this. Through their roundtable discussions, they are equipping operators with the vital knowledge and tools needed to navigate the future and ensure success in exciting new markets, such as Brazil.

Thomas Carvalhaes, iGaming Expert

iGamingFuture are shining a light on responsible gambling and compliance through their engaging content, helping to change the narrative and encourage sustainable growth. These are all high priority issues for me, which is why it was so important to align with them and join one of their roundtable panels.

Matthew Curtis, Head of Responsible Gambling, L&L Europe